1. What items will you accept for the buy-back program? Women’s, men’s and unisex clothing. Bikinis, must be a matching set or one piece suit. We are not accepting athletic wear at this time.

2. Will you be buying back every item people bring?
No, we will be hand selecting items based on a number of factors which include size, availability, stock, season, material, quality, style, etc.
We will not be accepting items with any holes, rips, stains, or significantly undone seams/stitching. Items must be clean and free of pet or human hair.

3. How many items can I bring to sell?
We have no minimum or maximum requirement. No hangers will be accepted.

4. What days will the buy-back program happen?
Please schedule a time through our website to bring your clothes in. There will be a product called “Buy-Back Program”, which is free, where you check out and select a date and time on the calendar. Being that we are also a busy refill store, this helps us better manage and prepare to receive clothes! The appointment will take about 10-15 minutes.

5. How will I get paid for the clothes I sell to Protea?
We will have two options for payments. You will be offered the total amount in a Protea gift card that you can use at the store or online, or half back in cash.

** Please remember that we are buying these items back to resell in our store, meaning that through the “cash offer” option you will not be receiving the full value of the item back, rather a very discounted amount. We will need to put in additional labor to make any repairs, wash, sort, and steam the clothing, and then mark up the clothes to their true value to make a profit while also making second-hand shopping as affordable and accessible for our community as possible.